Each watch comes with a quick-start guide and instructions to download the companion app, which works seamlessly with both iOS and Android devices. Pairing only takes a few minutes: make sure your watch is charged, Bluetooth is turned on, and keep both devices close together without obstacles. For the best results, allow the app to run in the background by adding it to your phone’s whitelist.

If you still experience issues, try uninstalling and reinstalling the app, reset the watch to factory settings, and re-pair it with your phone. You can also test with another device to confirm the connection. Should the problem persist, please contact us and include your watch model so we can provide a tailored solution.